faq
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Ojeito currently ships to the United States and select international locations - Canada, European Union, Hong Kong, Japan, Singapore, South Korea, and the United Kingdom. We’re working hard to bring our products everywhere else in the world too. If you have any questions about shipping or locations, you can reach us at hi@ojeitolife.com.
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Domestic Shipping
Orders within the United States ship from our Portland warehouse via UPS. At checkout, you’ll be able to decide how fast you want your items by choosing between the following shipping options:
Ground (4-7 business days): Free
Expedited (2 day): $25 for all orders
Next Day (1 business day): $45 for all orders
International ShippingWe offer international shipping via UPS and DHL. Shipping rates are based on the product destination and are calculated at checkout. Transit time is between 5-10 business days.
Please note all international orders are shipped delivery duties unpaid (DDU) - international customers are responsible for customs, duties and taxes. These costs are not included in the item price or shipping cost and will be billed separately, if applicable. Unfortunately, we’re unable to calculate these charges prior to your order being placed, and we do not take responsibility for any delays that may occur due to international customs issues or any additional duties or taxes that your country may require.
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Orders are typically processed 1 business day from receipt. On weekdays, orders received before 2pm PST will be processed the same day. Any order received after 2pm PST or on the weekends will be processed the following business day. Please allow 1 business day from processing for your order to be picked up by our mail carrier. Processing and pickup times may increase during the holiday season.
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You can shop with Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.
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You can log-in to your account and click Orders to view recent orders and check your order status. If you have any trouble logging into your account or can not see your order, email our team at hi@ojeitolife.comand we’d be happy to help you.
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To change or cancel your order, please reach out to hi@ojeitolife.comwith your order number and details on what you would like to change or cancel. It may not be possible to alter your order, but we will do our best to act quickly to make any changes you are requesting. If your order has already shipped, we are not able to modify it, but we would be happy to help you with a return/exchange. Just email our team.
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Your ojeito go-kit it is designed to be easily cared for with cool water and a soft cloth. Should you encounter a stickier problem, try a mild soap and warmer water. If you have any questions, email us at hi@ojeitolife.com.
ojeito x B.I
for any additional questions about this collaboration or help in Korean please email us at customerservice.ojeito@131label.net
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no, the inventory quantity for this series is very limited.
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chapter 2/ platinum will be available soon. please follow @ojeitolife and @131_online for up to date information.